Question 1

How does Buyer Protection and Escrow work on Verndly?

Accepted Answer

Every purchase on Verndly is safeguarded by escrow settlement. When you pay online via Paystack (Mobile Money, Card, Bank Transfer), your payment is held securely in escrow and is not released to the seller until your order is verified delivered and you have had a full 7-day inspection window.

Question 2

What is Verndly's 7-Day Return and Refund Policy?

Accepted Answer

Buyers have 7 calendar days from delivery confirmation to request a return or replacement if an item arrives damaged, defective, incomplete, or materially different from the seller's listing. Approved claims are refunded directly to the buyer via Paystack gateway reversal.

Question 3

What payment methods are supported on Verndly?

Accepted Answer

Verndly supports all major payment channels via Paystack, including MTN Mobile Money, Vodafone/Telecel Cash, AirtelTigo Money, Visa, Mastercard, and bank transfer. Select sellers also offer Cash on Delivery.

Question 4

How do independent sellers get verified on Verndly?

Accepted Answer

Sellers submit business registration documents, valid government IDs, and store details through the seller onboarding portal. Verndly reviews and verifies documents within 24–48 hours before awarding the Verified Merchant badge.

Question 5

How long does courier delivery take in Ghana?

Accepted Answer

Delivery speeds vary by seller dispatch policies. Many merchants provide same-day or next-day delivery in Greater Accra and Kumasi, and 2–3 business days for regional shipments across Ghana.

Question 6

What is Verndly Pro for sellers?

Accepted Answer

Verndly Pro is a premium merchant subscription granting verified priority placement in category listings, advanced sales analytics, and custom storefront QR codes for promotional packaging.

Frequently asked questions

Frequently asked questions